Returns & Exchanges
HOW TO INITIATE A RETURN
We want you to enjoy our Medon products, but just in case you're not 100% satisfied, we offer 7-day easy return.
1. Please contact Customer Service on our site within 7 days after you receive your item, indicating the item(s) you would like to return and the reason. We do not accept returned items that were sent back by you directly without checking with us first. You can contact us via email info@medon.com.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Write your order number on the package, like WBMEDS1001 to make your package be recognized easily, so we can solve your problem as soon as possible.
3. Drop off your package at the local post office within 3-5 business days upon confirming with our customer service and receive the refund form.
4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your original way you paid for the order. Once your refund has been issued, you will receive a confirmation email. Then you will receive your refund after 6-8 business days. Original shipping fee & return shipping fee will not be refunded.
* Please note that all the returns, customers need to pay for the cost of shipment.
GENERAL RETURN POLICY
1. You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.
2. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Accessories, ③Customized Items, ④Flash Sale Items.
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-hellymoon products.
8. As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
9. We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs （the customer should pay the customs clearance）, please keep the receipt with tracking information., please keep the receipt with tracking information.
10. We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
11. If you refuse to accept the package without communicating with us, you can only get a 40% refund.
*Note:
For returns requested by the customer, the customer is responsible for return shipping costs. And the costs of the original shipping fees will not be refunded.
All returns are charged a handling fee per item. The handling fee is $5.
Returns of 2-3 items from single or multiple orders are subject to a 15% restocking fee that will be deducted from the refund amount; Returns of 4 or more items from single or multiple orders are subject to a 30% restocking fee that will be deducted from the refund amount.
CONDITIONS
FOR ALL CUSTOM SIZE DRESSES:
At Medon, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
A NOTE ABOUT SIZING
All of our dresses are sized in US sizes according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on the ‘Size Chart’ link above the size dropdowns on your dress of choice.
CANCELLATION POLICY
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. After placing your order, there is some time to make up your mind. Please refer to our cancellation policy below for details.
1. Your order can be cancelled at no charge prior to shippment.
2. Once your order is shipped, it cannot be cancelled.